Shopping
We offer a 30-day return policy on most items. Please check our return policy for more details.
If your parcel is lost, please contact our customer service immediately for assistance.
If your parcel was damaged upon delivery, please contact our customer service immediately to report the issue and arrange for a replacement or refund. please refer to our return refund policy.
If you received wrong or incomplete merchandise, please contact our customer service immediately for assistance.
And I haven’t got the refund.** Orders may be cancelled automatically due to stock issues or payment failures. Refunds are typically processed within 5-7 business days.
This could be due to a delay in payment confirmation. If your status still shows pending payment after 24 hours, please contact our customer service.
Invoices can typically be modified before the order is shipped. Please contact our customer service for assistance.
Before signing for your parcel, please inspect the package for any visible damage. If the package is damaged, you can refuse the delivery and contact our customer service for assistance.
Payment
We accept all major credit cards, PayPal, and other popular payment methods.
Refunds are typically processed within 5-7 business days after we receive and inspect the returned item.
This could be due to currency conversion rates or additional bank charges. Please check with your bank for more details.
It may take some time for the refund to reflect in your account due to bank processing times. If you haven’t received your refund after 7 business days, please contact our customer service.
If you’re charged twice, please contact our customer service immediately for assistance.
Shipping
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.
We ship to most countries worldwide. Please check our shipping policy for more details.
If your parcel is returned to the warehouse due to incorrect address or failed delivery attempts, we will contact you to arrange for a re-delivery.
Shipping method can typically be changed before the order is shipped. Please contact our customer service for assistance.
Express Shipping service typically offers faster shipping times compared to standard logistics service. Please check our shipping policy for more details.
If your tracking has not been updated for an extended period of time, please contact our customer service for assistance.
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