Process and Shipping Time
Our process time is within 1-2 business days after receiving your order. We will process your order as soon as possible and notify you of the status and logistics information of your order by email. If you do not receive a confirmation email within 3 business days after placing your order, please contact our customer service.
Our shipping methods provide two options: Standard Shipping and Express Shipping
Standard shipping is typically handled by international postal services or other cooperative logistics companies. If you want to receive your order faster, you can choose the express option at checkout and pay the corresponding fee.
Shipping Time, Method and Shipping Cost for Standard Shipping and Express Service
| Countries/Region | Delivery Time | Standard Shipping Cost | Express Service Time | Express Service Cost |
|---|---|---|---|---|
| United States/Canada | 7-14 Business Days | Free | 3-7 Business Days | US$22 |
| UK/Ireland | 7-14 Business Days | Free | 3-7 Business Days | US$25 |
| Germany/France | 7-14 Business Days | Free | 3-7 Business Days | US$30 |
| Other EU countries | 7-21 Business Days | Free | 4-8 Business Days | US$35 |
- Our express service is usually done by DHL, FedEx, UPS, or other cooperative express companies.
Please note that the above time and cost are only estimates; the actual time and cost may vary due to the operation of the logistics company, the distance of the destination, weather, holidays, customs, pandemic, and other factors. We will try our best to provide you with the most accurate and fastest delivery service, but we cannot guarantee or be responsible for any delays or losses caused by the logistics company or other uncontrollable factors.
Shipping Cost
Free Shipping On All Orders.
Customs Duty
In seldom cases, orders may be charged customs fees by your government, not our site; you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
Return and Exchange Policy
Our goal is to make you satisfied with our products and services. If you are not satisfied with the products you received or received wrong or damaged products, you can contact our customer service within 30 days after receiving the products and apply for a return or exchange. We will provide you with a reasonable solution according to your situation. Please note that the products for return or exchange must be unused, unwashed, undamaged, and unchanged, with the original tags and packaging. The shipping cost for a return or exchange is borne by you, unless it is caused by our mistake. The refund will be returned to you through the original payment method within 7 business days after receiving and inspecting your returned products. For more details about the return and exchange policy, please refer to our Return and Exchange Policy page.
About Delivery
What to Do If You Don’t Receive Your Order Even Though It Shows as Delivered?
If your order shows as delivered but you can’t find it, you can take the following steps, preferably within 24 hours after the delivery confirmation:
- Verify your shipping address, and make sure it is correct and complete.
- Check your mailbox and other possible entrances, such as porch, backyard, or garage.
- Check if someone else from your household or a neighbor received the package on your behalf.
- Check around your home for any delivery attempt notices, such as a note or a phone message.
- Contact the carrier (FedEx, UPS, etc.) with your tracking number and initiate a claim process.
- Sometimes carriers notify delivery before the package arrives, so we suggest waiting 24 hours. If you still haven’t received your product after 24 hours or more since the delivery confirmation, please contact our customer service and provide the claim number for further assistance. If the shipment is confirmed as “missing,” we will take responsibility for re-shipping or refunding according to your preference. Please note that all missing item inquiries should be reported to us within 3 days of receipt; otherwise, after-sales inquiries after 3 days of receipt might be negatively affected by uncertain factors beyond the time frame.
What to Do If You Receive a Damaged Item?
- When you receive your item, please kindly sign the word “damaged” on the proof of delivery (for freight shipping), inspect your purchase, and notify us of any missing parts, faults, damage, or incorrect items as soon as possible.
- Please keep the original packaging, which is very important. You are advised to contact our customer service within 48 hours of receiving your items if there is any problem with the product. For example, if the lights are not working when fitted, faucets are leaking when installed, or furniture is damaged when opened, please make sure to take some pictures or a quick video showing the problem. Providing pictures of the product, the packaging, and the labels on the outside will help us speed up the process for you.
- All product issue inquiries should be reported to us within 14 days of receipt, along with the three types of pictures mentioned above; otherwise, after-sales inquiries after 14 days of receipt might be negatively affected by uncertain factors beyond the time frame.
- Please note that we do not cover the repair fee if you hire unauthorized handyman services.
How do I estimate the delivery date?
- Re-Order: You can find the Estimated Delivery Date instructions on each product page.
- Post-Order: Visit My Account—My Orders for the latest order status. We will send you a shipment confirmation email with tracking information once we have shipped your order. Please note: Deliveries are not usually made on weekends or holidays. We are not able to guarantee exact delivery dates for our orders. However, we do provide delivery estimates based on stock levels and expected shipping routes. This information is updated in real time and can be found on the product page. For our larger items that are shipped by freight shipping companies, you will have the opportunity to schedule your delivery with the freight shipping company. They will contact you to arrange an appointment as soon as your order is ready to ship. To access your most current estimated delivery time, you can follow the steps below, which will reflect the most recent information we have available. Please note that we are unable to provide expedited shipping on any orders.
- Click the membership button on the top right of the page to track and manage your order.
- Enter your order number and email address, and click ‘Continue’ to track your delivery status.
- Click the ‘track order’ button to get into package(s) delivery details.
- Click on each package to track their delivery separately. Please note that:
- Your ordered item may contain multiple packages, one package per tracking number.
- Don’t worry, the name of the package is part of the item in general and not exactly the full and official item name.
What Should I Do If There is a Serious Delay with My Shipment?
Please contact both the carrier and our customer service to investigate. If it is confirmed there is an exception (i.e., package lost) or delay will still last for a considerable time, we are responsible for re-shipment or refund according to your preference.
Our team is doing our best to accurately project the timelines for all orders. We sincerely appreciate your patience and understanding during this time, and we will be happy to follow up with you regarding any questions or concerns you have related to existing or future orders.
Restrictions / Limitations
United States: Purchasing and shipping is available only within the 48 contiguous United States and Washington, DC.
Canada: most areas. Please input your ZIP on the product page to check.
However, we are unable to ship to PO Boxes, DPO (Diplomatic Post Office) destinations, or freight forwarders. If a PO Box or DPO address is provided, we will contact you for confirmation, it will delay shipment of the order.
Contact Us
If you have any questions or doubts about the shipping policy, please feel free to contact our customer service.
The customer service email is Joyvivec@gmail.com,
The service phone number is +86 18938832399.
Our working hours are Monday to Friday, 9 a.m. to 5 p.m. (Beijing time). We will reply to your email or phone as soon as possible and provide you with the best service.
Thank you for choosing our website. I wish you a happy shopping!
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